“Mark Fruchtnicht has been our business and personal insurance provider for over 30 years. Our relationship with Mark and his team has continued for this great length of time because they continue to earn our business each and every day. In the last several years we have had a variety of claims filed, hurricanes and floods to name a few. Financial Assurance was a constant source of support to help us navigate through these stressful and difficult times. Additionally, the insurance policies that we have purchased over the years have been tested. In the insurance industry, most people don’t know what they’ve purchased until catastrophe strikes. Through our experience with Mark and Financial Assurance, we also learned a valuable lesson; that is, the reputation that is held by the agent can go a long way to helping resolve claim disputes when a disaster strikes and the damages are substantial. I am confident that having Mark as our agent helped expedite our claims in a manner that was much more efficient than otherwise would have been.
The day to day servicing that occurs on our account by Leslye Blanchard is remarkable. Even more valuable is her ability to not just respond to our needs, but rather, to anticipate our needs as well. We have many properties that we own and she is always considering the insurance exposures, filling in gaps and determining values. She thinks it through. That level of service is fostered throughout the organization by Mark. He truly encourages the approach of continually assessing our potential exposures as it relates to our businesses and bringing it to our attention in an appropriate manner. He provides invaluable advice to us regarding weighing the risk and exposure against the costs associated with it in each of our areas of business. Some insurance agencies take the “once a year annual review” approach and then there are those that wish to sell you the product of the month. We are pleased that Mark and his team offer neither. We are delighted that we have found such trusted advisors in the insurance industry.”
